Processing - please wait

Customer Service Announcement

Between 15:10 and 15:45 today (2nd July 2009), we experienced a district wide power outage which affected our internal systems, resulting in us being unobtainable between these times. Whilst the issue was beyond any measure of our control, we apologise for any inconvenience this may have caused.

Alpha Customer Service Call Centre is currently closed

Call Centre closed

Call the HelpLine on0870 300 1964

Call Centre time01:39:23

Today: 8:00 am - 5:30 pm
Tomorrow: 9:00 am - 4:00 pm

Check out our f.a.q for answers to common questions. Alternatively, you may also send a message via this website.

Alternately flashing red A and red B light emitting diodesFlashing lights on your boiler and misplaced or lost your user guide? Find out what they mean.


Alpha Heating Innovation - helping you meet and exceed the requirements for the Code for Sustainable Homes

At Alpha, we are confident that we can help you specify a heating system that more than matches your requirements.

partsarena - Alpha's service partners for spare parts
installer/merchant parts serviceLogin to the Alpha Parts Arena
Investors In People Alpha Heating Innovation are registered with the Government Endorsed TrustMark programme
Carbon Neutral logo Alpha win the Heating and Ventilation News Marketing Inniative of the Year award 2007
Read more news storiesSubscribe to our Alpha Heating Innovation RSS News feed

Latest news

JOB VACANCY: National Service Manager

This position is a key appointment that demands an ambitious, self motivated person capable of manag...more

2/6/2009

Alpha helps apprentice keep it in the family

Apprentice engineer, Richard Barker, is looking forward to a fantastic expenses-paid educational tri...more

28/5/2009

First Class Alpha is a high flyer

When it came to selecting a heating system for the refurbishment of his new apartment in the prestig...more

28/5/2009

Alpha wins H&V News Award

Alpha Heating Innovation scooped the Service and Maintenance Initiative of the Year Award at the 200...more

1/5/2009

Innovation plays a central role in the development of our business and our relationship with customers. We pride ourselves on being the first in developing key features that really make a difference to the performance of products we offer, as well as the installers that fit them.

Whether you are looking for a product to squeeze every last ounce of efficiency from conventional products like boilers, or one that utilises the renewable energy resources available to us, you'll find it in the Alpha Heating Innovation range. (Just take a look at GasSaver and the CORGI awardwinning SolarSmart) (read more)

Case Study: FlowSmart

A twin FlowSmart installation by Pugh's Plumbing and Gas Services yeilds a neat, ultra-high output system that was extremely economical to install, and yet promises the homeowner considerable savings in running costs for the future.Read more on this story

FlowSmart with Roger Bisby

Roger Bisby presenting the FlowSmart DVDWe've produced an informative FlowSmart DVD aimed at both consumers and installers - presented by none other than Watchdog/Rogue Traders building expert, Roger Bisby.

view the videos

From CORGI to Gas Safe

The CORGI brand is changing into the GasSafe registerCapita has unveiled the new brand for the gas installer registration scheme, and announced renewal fees for next year. The new brand is Gas Safe Register and will take over from the well-known Corgi brand from April 1st 2009.

More information

NHBC accepts FlowSmart

The NHBC logo With The Code for Sustainable Homes in mind, FlowSmart provides specifiers and developers with a practical and cost-effective low carbon solution that offers clear benefits over traditional heating system designs

FlowSmart's impact recognised
<11:45 02/07/2009/div>